Metabasix delivers results over solutions, offering a remarkable opportunity to achieve the highest standards of quality and efficiency. With an eye towards blending seamlessly into your operations, Metabasix leverages CRM, tactical, content and transactional processes to bring service intelligence to the forefront of every transaction.

Our implicit goal is to help your bottom line by reducing cost as much as 20% and cut average case time by 35%.

With Metabasix, you can balance the delivery of outstanding customer service with the need to contain costs. Easily incorporated into your current online portfolio, Metabasix supports the customer at every point in the self-service process with interactive guidance, security that safeguards confidential information and easy escalation. Web self-service delivers real value, producing double-digit increases in customer satisfaction and deflecting calls by more than 25%.

Intelligence Inspires First-Class Customer Service

Metabasix Service Intelligence (MS) empowers the online customer, opening the door to intuitive resources that make it easy to find answers to common service issues, escalate inquiries when additional help may be required and even anticipate the solution to more complex service inquiries by leveraging:

1. Object-Oriented Workflow — A metadata-driven object base allows the same business content to be used in multiple ways for reuse across all channels. Implementation and maintenance time and costs are significantly lower as information is written-once, read-many (WORM) times.
2. Engineering Over Technology — Dynamically applied business rules automate self-service resolution processes, manage escalations, select queues, build knowledge-based success rates and personalize interactions and resolutions.
3. Standards-based Systems — delivers the highest levels of integration with enterprise systems so that external and desktop content can automatically incorporate back-end system data. This approach also supports your organization's portal specifications to provide easy plug-and-play with your existing website.
4. Security — Multiple layers of security maintain the privacy of self-service interactions. Authentication and permissions manage user access on the secured website, prohibiting direct client-to-database access. Industry-standard HTTPS maintains privacy during transmission. Replies that require confidentiality never include the sensitive information in the email, but instead direct the recipient to a secure web service that would pass numerous audits with financial institutions.